The Mill at Ward Cove's Exciting Employment Opportunities
Join our team and help us create a destination unlike any other. If you enjoy meaningful work, are flexible, and like to have fun, The Mill at Ward Cove is for you.
Working in Alaska is an experience that will not soon be forgotten. Make new life-long friends, explore the great outdoors, and learn about the history and culture of the area.
As an Alaska-owned and operated company, we take pride in sharing our destination with all of our guests, including employees, and we view our team as vital to our success and growth. As we build out this world-class destination we are looking for the most talented individuals in the industry. We look forward to working with you.
Learn about the history of The Mill at Ward Cove.(opens in a new tab)
Check out our recruitment video below
Open Positions
The Line Cook will prepare meal ingredients, simple dishes, condiments, and other items as directed by Head Cook for the M/V Malaspina guests.
The Resident Services Representative (RSR) is responsible for providing outstanding customer service to guests aboard the MV Malaspina, the first ferry that was built for the State of Alaska and now owned by Ward Cove Dock Group (WCDG), providing housing for seasonal employees. RSRs will be performing tasks in the galley, crew area, staterooms, and public areas aboard the MV Malaspina. Duties include janitorial, security and assisting in the galley.
Port Security Staff lead the charge in safety and security for the facilities and guests at The Mill at Ward Cove port facility working in accordance with U.S. Coast Guard regulations and Ward Cove Dock Group’s Facility Security Plan (FSP) to provide quality service to our guests and locals.
Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.
Activities Guides are professional guides committed and focused on providing unparalleled customer service and have the skill and demeanor to facilitate a safe and fun experience for our guests. Guides will be rotated through different tours throughout the cruise ship season, so every week will be a new adventure! Guides will be cross trained in leading electric mountain bike tours, lake kayaking, zodiac, sea cycling and hiking tours, as well as rotating as a safety boat driver and/or camp hand.
Transportation Coordinators organize and operate Ward Cove’s shuttle experience. This is a position that works closely with guests, shuttle drivers, and the City of Ketchikan. Responsibilities include but are not limited to managing the shuttle service, assisting guests with boarding and disembarkation, maintaining safety and regulations, and traffic flagging
The maintenance staff will help maintain overall cleanliness and maintenance of the port. Your duties will include maintenance and upkeep of all projects necessary to keep the entire site operation looking its very best.
The CDL Shuttle Driver is responsible for the safe transportation of guests between Ward Cove and downtown Ketchikan.
The Night Watch is responsible for the security and safety of the M/V Malaspina and terminal facilities during the night.
The Cashier will use cash registers, electronic scanners, and related equipment to conduct monetary transactions with customers.
The Head Cook supports the kitchen operations aboard the M/V Malaspina by preparing and cooking large batches of food for employees and guests, assisting with food planning, and coordinating daily kitchen activities. This position acts as a communication and support link between line cooks and the Food & Beverage Manager but does not serve in a supervisory or disciplinary capacity.
The Whistle Stop Cook is responsible for preparing all food items needed for the Whistle Stop. This includes batch prepping, assembling simple dishes, stocking the service area, and ensuring all items are ready for quick grab-and-go or short-order service. This role supports the Head Cook and contributes to efficient, high-quality food service for guests and employees.
The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Benefits
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
- Sign-On Bonus: If signed-on prior to January 15, 2025, employee will receive $500
- Retention Bonus: Employees will receive $1 per hour bonus at the end of their contract
- Travel Reimbursement: Up to $300 travel reimbursement with receipts paid at the end of the probationary period
- Referral Bonus: Employees who refer other applicants that are hired and complete their contract receive $200 per employee, paid at the end of the season
- Free tours and activities at Ward Cove on a space-available basis
- Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
- Discount in Ward Cove retail shop
Employee Housing
Spend your summer on the historic MV Malaspina, the first ferry commissioned by the State of Alaska. Entertain guests during the day and explore Ketchikan, Alaska by bike or kayak on your days off. Have fun and meet new friends in this unique living environment.
We charge a flat daily rate of $20 per person per day for a single room or $16 per person per day for a double room. The cost is deducted from your paycheck if you choose to stay in employee housing. The rate covers rent, utilities, cleaning of public areas, and Wi-Fi (guaranteed in public spaces). Also includes use of bikes and kayaks when available.
Dormitory-like housing with a cafeteria; most rooms are shared with at least one other employee and include twin beds and a private bathroom.
Coin operated laundry is available on premises.
